The effects of destination image and perceived risk on revisit intention: a study in the south eastern coast of Sabah, Malaysia

This study investigated the effects of destination image and perceived risk on revisit intention in the South Eastern Coast of Sabah, Malaysia. A total of 171 questionnaires were collected from international tourists through a self-administered questionnaire. The result of this study identified that three dimensions of destination image (travel environment, natural attraction, entertainment, and events) had significant effects on revisit intention. However, perceived risk was not important to the tourists’ revisit intention. The findings have implications on the tourism industry, especially for key players such as the tourism board and travel companies. It also serves as a reference to destinations with a similar risk background

What Drives Performance Measurement in NGOs?: A Case Study from Pakistan

The purpose of this research paper is to understand how an NGO in Pakistan perceives the utility of its performance measurement system and thus what drives design of its PMS. The study explores the phenomenon from the perspective of NGO managers by applying qualitative approach and using critical realism to explore the issue. The paper presents the findings on the basis of an instrumental case study conducted in Pakistan. The research identifies the main objective of PMS in this NGO is to help the organization remain sustainable and its managers’ desire for legitimacy has deeply influenced the design of the PMS of the NGO. Results suggest managers perceive organizational credibility and not the accountability as the most important factor in determining its sustainability. The evidence is based on findings of a single NGO case study from Pakistan. Furthermore, the findings are based only on the perceptions of the managers of the selected organisation. Future research including perception of other stakeholders in other NGOs may help in deepening the understanding of the issue and validating the presented results. However, given that little research has been conducted within the NGO sector on drivers of performance measurement this research provides useful evidence that can be further developed. The paper specifically contributes by extending prior PM literature in an NGO environment. It has implications for the further development of legitimacy theories in the NGO sector. It raises issues about how primary focus of reporting in NGOs is shifting from accountability to show-casing

The relationship between emotional intelligence and leadership practice among middle administrators

The recent challenges facing by the Malaysian higher education institutions have compelled the staff to equip themselves with skills such as leadership quality.Past studies, among others indicated that effective leadership was influenced by emotional intelligence.As such, the purpose of this study was to examine the relationship between emotional intelligence and leadership practices among middle administrators in Malaysian public universities.In total 500 questionnaires were distributed and 273 completed.The results suggested that only the dimension of regulation of emotion was significantly related to leadership practice.Several recommendations were made for future research

Non-business e-commerce in Malaysia: An investigation of key adoption

Problem statement: Non-business EC is a relatively new research niche in the general e-commerce stream. Application of e-commerce by profit oriented organization already become bread and butter but still limited applied in non-business sectors such as academic institutions (as in the present study), non-profit organizations, religious organizations and government agencies. Nowadays e-commerce becomes crucially essential in reducing their expenses and improving their operations.Therefore, application of this new innovation should enhance to no non-business sectors to be livelier.Understanding the key factors of facilitating and adopting the e-commerce in non-business are still need to enrich in particularly within Malaysian context. A field survey was conducted to determine key factors that facilitate the adoption of non-business EC in Malaysian Universities. Approach: One main focus of IT implementation research has been to determine why people accept or reject new technology. The current research will explore why Non-business institutions will accept or reject e- commerce. Since e-commerce adoption decision is a strategic one, a comprehensive list of potential facilitators and non-facilitators for the strategic use of information technology was derived from past research. Thus factors used as the basis for collecting data from 65 schools, centers and units from 5 public universities in Kota Kinabalu and Kuala Lumpur. These data were factor-analyzed to determine the key underlying dimensions of facilitators. On the basis of the resulting 5 dimensions namely, relative advantage, network orientation, information efficiency, innovativeness and competitiveness, regression analysis was done to determine the impact of the 5 dimensions on adoption. Results: They suggest that relative advantage, network orientation and information efficiency are the most important facilitators to the used of e-commerce in non-business sectors. Inhibitors were not estimated eventually, as there were no non-users among the respondents. Conclusion: The results implies the non-business sectors should look into advantages, network orientation and information efficiency as a strategic based for implementing e-commerce in more effective manner to achieve their goals

Employees’ commitment and organizational change: the role of subordinates - Head of Department Relationship

During the past decade, a number of developing countries have introduced radical reforms especially in the aspect of public service delivery system. Malaysia as one of the developing countries has as well been experiencing numbers of public sector reforms which includes the introduction of the Goods and Services Tax (GST) in April 20152. Within this context, it is argued that the employees’ organizational commitment is an imperative and vital element in boosting the productivity and service delivery quality of the organization. This paper is about the issues pertaining to the effect of the employees - head of department relationship in the process of organizational change. The data is primarily gathered from the survey questionnaires administered to the Royal Malaysian Customs Departments (RMCD) employees from all level of positions throughout Malaysia. It is found that the nature of the relationship between the subordinates and their head of departments are significantly affecting the success of the GST implementation in Malaysia which the organizational change in this case. Future research should take into considerations other influential elements such as the employees’ motivation, and leadership style in the study to further enrich the related body of knowledge

Cabaran dalam Proses Kutipan Data Kaedah Kualitatif Ketika Perintah Kawalan Pergerakan (PKP) dan Pandemik Covid-19

Kajian ini bertujuan untuk memahami dan menerangkan mengenai cabaran atau kesukaran yang berlaku dalam proses mengutip data bagi kajian yang menggunakan kaedah kualitatif ketika Perintah Kawalan Pergerakan (PKP) sedang berjalan disebabkan oleh pandemik Covid-19 di Malaysia. Sama ada kaedah kuantitatif mahupun kualitatif, kedua-duanya memerlukan data yang bersifat tulen, lengkap dan berkualiti. Untuk tujuan tersebut, maka proses pengutipan data memerlukan tatacara kutipan data dilakukan dengan berhati-hati dan pada masa yang sama mengikut prosedur terbaik. Kajian ini telah memilih satu entiti syarikat berkaitan kerajaan (GLC) dan satu entiti pertubuhan bukan kerajaan (NGO) sebagai kajian kes untuk mencapai objektif kajian. Dapatan kajian mendapati terdapat isu dan cabaran yang agak berbeza dalam proses kutipan data melibatkan GLC dan NGO dalam konteks kajian menggunakan kaedah kualitatif. Entiti NGO didapati lebih terbuka dan bekerja sama berbanding entiti GLC dalam proses tersebut. Hasil kajian menunjukkan bahawa data yang dikutip daripada NGO adalah lebih komprehensif dan berkualiti berbanding dengan GLC. Ini menunjukkan bahawa, terdapat banyak isu dan cabaran yang dihadapi dalam proses mengumpul data daripada GLC berbanding daripada NGO ketika PKP Covid-19 di Malaysia

Non-muslim consumers attitude and repurchase behaviour towards halal food: an application of buyer behaviour model

Halal food is widely recognised for its exceptional quality assurance and wholesomeness which attracts both Muslim and non-Muslim consumers. Previous studies have shed some light on the Muslim consumer attitude-behaviour interactions with halal products. However, studies of similar topic focusing on non-Muslim consumers as respondents are uncommon. Therefore, this study aims to examine the determinants of non-Muslim attitude and their repurchase intention on halal food product using the Buyer Behaviour Model. Data were collected through self-administered questionnaire survey involving 444 non-Muslim consumers. The structural equation analyses revealed that lifestyle, consumers past purchase experience, and religion adoption positively influenced the non-Muslim consumers’ attitude towards halal products. The findings also revealed a significant relationship between the attitude of non-Muslim consumer towards halal product and their repurchase intention of the halal product. Finally, several recommendations for future research consideration are presented in the final part of this paper

The mainstream cosmetics industry in Malaysia and the emergence, growth, and prospects of halal cosmetics

Muslims all over the world are almost totally dependent on cosmetics products made by non-Muslims. Moreover, Muslims seem to have taken the back seat when it comes to the cosmetics industry which is dominated, and to a certain degree monopolized, by non-Muslims. Thus, the issue of Halal ingredients in cosmetics products poses serious challenges. On the other hand, the growing consumer awareness and hence demand for Halal products, not just Halal food and drink, has provoked existing and new players in the cosmetics industry to make Halal products. However, in the global cosmetics industry there is a new trend that is the wave of Halal cosmetics and personal care products. The increasing number of Muslims around the world and the raise of awareness among their recent generations are two crucial reasons behind the new trend in the change of behaviors among Muslim consumers. The faith-based new wave in the global cosmetics market may be reflected in the recent change in the global scenario. Since the Muslim consumers constitute nearly 20% of the population of the world, they started pushing the mainstream cosmetics industry to listen to their voice and satisfy their needs in offering Shariah-compliant products

The dynamism of Malaysian furniture industry

Malaysia is the home to the world's third largest tropical rain forest behind Amazon and African wild jungle. The furniture industry in Malaysia has become one of the country's most vibrant sources of growth (Focus On Malaysian Furniture - Part 1,2005). Malaysia is the l0th largest world's exporter accounting to 160 countries. Total export in 2008 was RM 8.717 billion (MFPC, 2008). Government through Malaysian Furniture lndustry Council (MFIC) and Malaysian Furniture Promotion Council (MFPC) has maintained its support for the growth of the industry The goal is now to increase the volume of manufacturing and exports. The dependence on timber resources has lessened as the industry has adopted advanced design. Today, additional species and materials such as metal, plastic, aluminium, and rattan are used to make sure wider range of products be offered to make it more competitive (Focus On Malaysia Furniture - Part 1,2005)